We require 2-weeks notice for holds.
We will take your notice from the day you complete and submit this form. Click here to access >>

You are entitled to one hold per 4-month period for a maximum of 28 days.
Holds must be taken in 7-day blocks: 7-day hold, 14-day hold, 21-day hold or 28-day hold

We do accept holds without notice and for longer periods of time in extenuating circumstances (e.g. injury/pregnancy), please provide details in the form if you require this.

We require 2-weeks notice for cancellations.
We will take your notice from the day you complete and submit this form. Click here to access >>

Our in-studio and online weekly memberships have a 12-payment lock-in period. You can only cancel after this period is complete.

The main reasons for failed payments are:

1. Insufficient funds in the account. Payments go through around 12:30am on the scheduled payment day.

2. Card has expired/been deactivated (you will need to contact us ASAP to update your details and avoid fees)

3. Incorrect card details entered

4. Card entered not allowed by system

If your payment fails to go through you will receive an automatic email to your email address linked with your Wellness account.

We will then contact you to let you know how much is owing and how you can pay.

We prefer to take the failed payments using our studio Eftpos machine, as retrying the payment through Wellness can take 1-3 business days by which point there may be insufficient funds in the account again.

To avoid fees we recommend:

1. Setting a reminder the night before your payment is due to ensure there are sufficient funds in your account

2. Notifying us ASAP if your nominated card is expiring/deactivated

3. Changing to your nominated bank account instead of a credit card so there is never an expiry date.

Click here to read the full terms and conditions applicable to all studio memberships.